Returns, Refunds, and Exchanges – ShopGlobal.in

Last Updated: 14th May 2025

At ShopGlobal.in, we are committed to delivering high-quality global products to customers across India. However, we understand that sometimes returns or refunds may be necessary due to manufacturing defects, product dissatisfaction, or incorrect items. Please review our policy below.

Returns Policy

Most products on ShopGlobal.in are shipped in original packaging from the international supplier or manufacturer. In rare cases, manufacturing defects or handling issues may arise. If you experience this, we’ll do everything we can to resolve the issue swiftly.

You can request a return:

• Within 14 calendar days of receiving the item.

• Items must be unused, in original packaging, and include all parts, manuals, and accessories.

• Products damaged by misuse or mishandling are not eligible for return.

• Certain products are non-returnable due to hygiene and safety concerns. These include:

  • Undergarments

  • Food and grocery items

  • Personal care and grooming products

  • Software or digital products

  • Items with broken seals or removed serial numbers

Warranty and Defects

Some products may carry an international manufacturer’s warranty. If the item does not function as intended due to a manufacturing defect:

• Contact us at support@shopglobal.in

• We will assist you in submitting a claim, in accordance with the original manufacturer's terms and policies.

• Proof of issue (images or videos) may be required to proceed.

Refund Policy

If you are not satisfied with your purchase and the item is eligible for return:

• You may request a refund within 14 days of delivery.

• Refunds will be processed in the form of Store Credit, valid for future purchases on ShopGlobal.in.

• Shipping charges are non-refundable, unless the return is due to a shipping or product error on our part.

• If special shipping or handling charges were applied, these are also non-refundable.

Refund Process:

1. Contact our support team via Live Chat or Email within 14 days of delivery.

2. Provide necessary photos/videos of the item’s condition.

3. If approved, we’ll schedule a courier pickup for return.

4. Once the item is received and inspected at our return center, refunds will be issued within 48 hours to your ShopGlobal.in account as store credit.

Exchange Policy

ShopGlobal.in does not currently offer direct exchanges. If you require a different item, please initiate a return and place a new order separately.

Important Notes

• Items sourced internationally may have different manuals, plug types, or voltage compatibility. Please verify product specifications before use. Items damaged due to electrical incompatibility or misuse are not eligible for return or refund.

• In select cases, at our discretion, we may process refunds without requiring the item to be returned.

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